Refund Policy
Last updated: July 2026
This policy applies to all paid mentorship sessions booked through getKollege. Please read it before completing a booking.
Eligible for Refund
- • Cancellation made 24+ hours before session
- • Mentor no-show (didn't attend the call)
- • Technical failure on our end preventing the session
- • Double-charged due to payment error
Not Eligible for Refund
- • Cancellation less than 24 hours before session
- • No-show by the aspirant (student)
- • Dissatisfaction with mentor's advice or opinion
- • Session already completed
1. What This Policy Covers
This Refund Policy applies exclusively to paid mentorship sessions booked on getKollege. All other platform features — college data, rank predictor, blog — are free and not subject to refunds.
2. Cancellation by You (Aspirant)
More than 24 hours before the session: You are eligible for a full refund. Submit a cancellation request via email to support@getkollege.com with your booking ID.
Less than 24 hours before the session: No refund will be issued. You may request a one-time rescheduling (subject to mentor availability).
No-show (you don't attend): No refund or rescheduling will be offered.
3. Cancellation by the Mentor
If the mentor cancels the session for any reason, you are entitled to:
- A full refund to your original payment method, or
- A replacement session with the same or a different mentor at the same price
Please report mentor cancellations to us within 48 hours of the scheduled session time.
4. Mentor No-Show
If a mentor does not attend the call at the scheduled time and has not contacted you to reschedule, report this to support@getkollege.com within 24 hours. We will verify and process a full refund within 5–7 business days.
5. Payment Errors
If you are charged more than once for the same session, or if a payment is deducted but no booking is confirmed, contact us immediately with your transaction reference from Cashfree. We will investigate and refund any erroneously charged amounts within 7 business days.
6. Refund Process
Approved refunds are processed to the original payment method (UPI, debit/credit card, netbanking) within 5–7 business days of approval. Bank processing times may vary.
You will receive an email confirmation when a refund is initiated.
7. How to Request a Refund
Email us at support@getkollege.com with:
- Your registered email address
- Booking ID or transaction reference
- Reason for the refund request
- Any supporting details (e.g., screenshots, call logs)
Our team will respond within 24 hours on working days.
8. Contact
getKollege Support
Operated by / Proprietor: Namo Gupta
Mon – Sat, 9 AM – 7 PM IST • We respond within 24 hours